Tag Archives: marketing communications

Does your content miss the mark? – 5 steps to content that works!

How often do you find that your marketing fails to deliver the results you expected? Assuming your product and pricing are fine, perhaps the answer lies in your content.

5 steps to effective content writing

Better focus helps your content hit the mark

Websites, blogs, direct marketing letters and brochures stand or fall on the effectiveness of their content. Applying a few simple guidelines can make a massive difference. So, before you trash everything you have and hire a new marketing agency or web designer, have a look at what you have already published with the following 5 points in mind.

1. Grab attention with a strong headline.

Imagine yourself in a busy restaurant wanting another bread roll, what do you do? Just announce the fact into the air? If you really want a roll you will probably attract the waiter’s attention with a gesture and say ‘excuse me’. That’s all your headline needs to do – attract attention and get your target reader to read the first line of your content.

If you’re trying to sell something, then you want to attract the attention of potential buyers – only the people with an interest in what you sell.  The headline must, therefore, use words that appeal to that audience. Consider this: the great advertising copywriters spend hours creating a single headline.  More often than not they will create 2 or 3 versions and test which one works best with the target audience. I’m not suggesting you do this with your blog but it shows the importance of getting the headline right. For direct mail marketing the headline will probably take as much time to write as the rest of the copy.

If you want to get really creative about this, look at the tabloids or magazines like Hello, OK or Cosmopolitan.  Be honest – although we never read these things ourselves, you can’t help but be intrigued when you catch the headlines when queuing at the supermarket. Other variations on the heading for this post could have been: ’5 secrets your marketer won’t tell you’; Try the High Five Approach to Killer Content; or Revealed – The Five Things Every Copywriter Should Know.  Questions can work well – but at all costs avoid any question where the reader could simply answer ‘No’. ‘ List’ headings and ‘How to’ are the staple approaches and there’s nothing wrong with using things that have been shown to work.

2. Aim for Empathy in the Intro

OK you’ve got my attention with the headline, why should I read on? If I don’t find something in the first couple of lines that relates to me, or a problem that I need to be solved, I’m probably not going to read any more. Intro paragraphs can be the hardest bits to write yet often they appear like a throwaway – something to introduce the ‘important’ stuff that comes later. Adopt the throwaway approach only if you’re happy to throw away your audience at the same time. Again, think about the words you use – will they appeal to your target and can you use simpler, shorter alternatives?

3. Unleash the Power of the Sub-heading

We love to think that readers will be so spell-bound with our prose that they will read and treasure every word. Forget it! After reading as much of your intro as they need to confirm that it’s worth continuing, your readers’ eyes are going to be up and down the page like a hyperactive kangaroo. Sub-headings break up the content and confirm that there is going to be other interesting stuff to come.  Make it easy for people to find the things that are going to be most useful for them. Oh, and try to make them interesting or entertaining; I could just have written ‘Use Sub-headings’ for this section – but didn’t.

4. Remember – It’s All About Your Reader

Any bit of marketing or advertising copy that didn’t start out with an image in the mind of the copywriter of who they were writing for, is bound to fail.  If your content is all about you and doesn’t consider what your reader will be concerned about or interested in… well – would you bother to read it? Never underestimate the importance of customer research and split-testing if you want to get this bit right.

5. Know What It’s For

What do you want people to do as a result of reading your content? If you’re not sure, don’t expect them to know. Sometimes content doesn’t need a response – it’s there to provide information, build relationships or reinforce credibility. But often you are developing content to persuade people to buy something or contact you. Make sure you know what you expect and that there is a clear and easily found call to action.

Before you launch your new web content of marketing literature, try the applying these five simple principles.  If you haven’t thought about your content in this way before it should make a big difference.

You might also find these useful:

Lading Pages: Sales Drivers of Nose Divers?

4 Steps to More Effective Writing

BEER Helps Bloggers

 

 

 

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Landing Pages: Sales Drivers or Nose Divers?

So, having invested a small fortune in email marketing, AdWords and social media you’re now getting a fantastic volume of hits on your website. What now? Job done – just sit back and wait for the orders to flood in?  Well, perhaps not.

If all this traffic ends up on your standard home page, or a product page that looks pretty much like any other page on your website, the chances are your conversion rate will be a disappointment. Landing pages have a specific function. And if you haven’t worked out what part the page needs to play in the conversion process you’re certain to be turning away opportunities.

Effective landing pages need careful planning and a clear focus to be effective – and a bit of science too.  Here are a few basic questions you need to ask:

1. Where will traffic be coming from?

If you are running an email campaign or using AdWords, people will have responded to a specific offer. They need to see a page headline that relates to that offer – otherwise they might think they are in the wrong place or have been given a misleading link. They won’t spend much time or effort trying to figure it out – so make it obvious.  If your advert says ‘massive reductions on bathroom taps’ people will be looking for bathroom taps and will get impatient or suspicious if that’s not what they find.

2. Where’s the Nectar?

Think of web users as butterflies, flitting from flower to flower in search of nectar. If they don’t find it right away they are on to the next bloom. A short, strong introductory paragraph, which relates to their reason for following your link, is essential. You need a point that will hit home and make them think. Then they will be ready to read on.

You may need to lead into some additional sales copy. The length of this will depend on the complexity of what you are selling and whether you are looking to close a sale or move on to the next stage. Use active and positive language and keep it as succinct as possible – and remember that people tend to read beginnings and ends and only go back to the bit in the middle if they’re really interested.

3. What do you want to happen?

The point of your marketing campaign will be that you want people to buy something, book a place on a seminar, arrange for a sales visit, join a club, or whatever. Get to this point as quickly as possible without deviation or distraction. A clear, prominent call to action will make it clear what happens next. Don’t leave it to your readers to work it out, they probably won’t bother. And avoid too many different calls to action. Try to get your call to action ‘above the fold’ so that people don’t have to scroll down to find it. If your page needs to be a bit longer, then repeat your call to action at the bottom of the page. Think all the time about how to make it easy for people to do what you want them to do.

4. While I’ve got people on my site, what else can I tell them about?

Nothing! Don’t put anything on the page that doesn’t relate to why people have accessed it. If you feel the need to boost your credentials use a few well chosen highlights from relevant testimonials and provide a link to ‘more information’ if you must. But don’t clutter the page with things that people ‘might find useful.’

5. What about design?

If you have control over the appearance of your site, try to remove as much clutter as possible, including all your normal website navigation. If you know what you want people to do, why give them loads of other buttons to play about with? Important information needs to be prominent but don’t go berserk with garish colours and flashing graphics – it will make your page look cheap.

6. And what about the science?

Finding what works most effectively for your business and your target customers is a process of testing, analysis and refinement. What words or phrases to people respond to? Is it different depending on the source of the traffic? If you are going to use landing pages regularly as part of your marketing always use Google Analytics. You can experiment with different approaches, key words or phrases and see how these correspond to successful conversions. It’s not particularly difficult or expensive but makes a massive difference. You can even experiment with having two versions of the same page to see how presenting your offer in different ways impacts on sales results.

Well designed and well written landing pages are essential, and it can take a bit of effort to get them right. But with thought and planning they can make a significant difference to the returns you get from your marketing. Just generating traffic is only a partial success and, therefore, not really a success at all.

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Four Steps to More Effective Writing

It’s probable that everyone who writes for a living, whether you’re a copywriter, fiction author, journalist, or whatever, occasionally gets asked  the question: what is good writing?

It's Arguable Whether I Had Any in the First PlaceCreative Commons License L. Whittaker via Compfight

Having rehearsed this answer a few times I’ve come to the conclusion that there are four main elements: ideas, clarity, vocabulary and grammar. And I would put them in that order.

The need for an idea should be obvious. For a novelist this would be the underlying message behind their book. It’s what they would tell you if you asked them what their book is about, which is not the same thing as describing the plot. For a commercial copywriter it is the fundamental purpose of a web page, flyer, brochure etc. It is the ‘how’ or the ‘why’ as opposed to the ‘what’.

No matter how elegant the language, if a piece of writing is not based around an interesting and relevant idea, it cannot be effective. And, although I said the need for a clear underlying message is obvious, I still see no end of web pages seemingly written without a clear objective or message in mind. Try this with your own site: look at each page and ask yourself whether you had a clear idea or purpose in mind when it was created. Or better still, ask somebody not connected with your organisation to see whether they can identify what you were trying to say.

Is it Clear?

Which brings me to clarity. If you do have a message in mind for each page on your website – how clearly is it expressed? Or do you throttle the life out of any meaning with tortuous prose and convoluted sentences? Take the following example from a real website (I changed the company name).

Here at Bloggs’ we have dedicated over 30 years of production to our customers and very experienced dealers and fitters to tell us what you want from your home fire.  We pride ourselves on the ability to respond to both customer needs and government legislations while using cutting edge technology to ensure reliability and workmanship throughout.’

There is a strong message in there about experience and commitment to meeting customers’ needs – but you have to work quite hard to get to it. If you’re struggling to put your message into concise, straightforward language, then please get in touch with a copywriter. If you know what your message is, it really doesn’t take a lot of time or expense to put it into words that your customers will understand and respond to.

Is there a better word?

The third point is about vocabulary. Well chosen words add colour, tone and an extra depth of meaning. Important, essential, vital and critical all have similar meanings, but convey different moods. Skilled writers will continuously ask themselves whether there is a more effective word they could be using. Again, have a look at your website or brochures and ask whether more imaginative vocabulary would make them more compelling and powerful.

And finally, there is grammar. I wouldn’t recommend obsessing about achieving perfect grammar (although plenty of writers would argue with me over this). If your writing is clear and conveys a powerful message, I’m not sure it matters if you’ve side-stepped some of the technicalities such as split infinitives. However, if your grammar is at the level where you’re not sure why I’ve used ‘your’ and ‘you’re’, and you don’t know the difference between their and there, you might want to think about asking somebody to edit your text.

If you don’t think that your communications (on-line or printed) are achieving the results you expected, have another look at them with these four considerations in mind.

You might find these interesting:

Websites are for customers

Writing Content with a Purpose

PS If reading this has convinced you that there is a difference between words that fill space and words that persuade, and if you want some expert help with achieving this for your business GET IN TOUCH

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